Refund Policy

Effective Date: July 2026

At Estilo Trendz, we strive to ensure that every customer is satisfied with their purchase. Please read our refund and return policy carefully before placing an order.

Returns

We accept returns only under the following circumstances:

You receive a damaged or defective product.
You receive the wrong item.
The product has a manufacturing defect.

To be eligible for a return:

The request must be made within 48 hours of receiving your order.
The product must be unused, unworn, and in its original packaging.
An unboxing video is mandatory for claims related to damaged, defective, or incorrect products.

Non-Returnable Items

Due to hygiene and product safety reasons, the following items cannot be returned or exchanged unless damaged or incorrect:

Earrings
Hair accessories
Personalized or customized products
Products damaged due to misuse or improper handling
Items purchased during clearance or special sale (unless defective)

Refunds

Once your returned item is received and inspected:

If approved, your refund will be processed within 5–7 business days.
Refunds will be credited to your original payment method.
Depending on your bank or payment provider, it may take additional time for the refund to reflect.

Shipping charges are non-refundable unless the return is due to our error.

Exchange Policy

We currently offer exchanges only if:

You received the wrong item.
The item is damaged or defective.

Exchange requests must be raised within 48 hours of delivery.

Order Cancellation

Orders can be cancelled only before they are shipped.

Once the order has been dispatched, cancellation is not possible.

Missing or Lost Packages

If your package is delayed or appears lost:

Please contact us immediately.
We will coordinate with our courier partner to resolve the issue.
Refunds or replacements will be processed only after confirmation from the courier.

How to Request a Return

Please contact us with:

Order Number
Your Name
Reason for Return
Photos of the product
Unboxing video (mandatory for damage claims)

Email: estilotrendz.official@gmail.com

Phone/WhatsApp: +91 9945100005

Return Shipping

If the return is approved due to our error (wrong or damaged product), return shipping costs will be borne by Estilo Trendz.

If the return is requested for any other approved reason, the customer may be responsible for return shipping charges.

Important Notes

Slight variations in color may occur due to lighting or screen settings and are not considered defects.
Natural variations in handcrafted or fashion accessories are normal.
Estilo Trendz reserves the right to refuse returns that do not meet the above conditions.